Real Estate Agent Select Limited (ACN 064 189 457) (referred to as we, our and us) is committed to protecting the privacy of all Personal Information that we collect from you and to complying with our obligations under the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles.
Personal information means information or opinion about an identified individual, or an individual who is reasonably identifiable.
Website means our website at www.agentselect.com.au.
Where practicable, we will deal with you anonymously or under a pseudonym. However, due to the nature of our products and services, where you do not wish to provide us with your Personal Information, we may not be able to provide you with the products or services you require or an appropriate level of service.
We collect and hold Personal Information that is reasonably necessary for, or directly related to, one or more of our functions or activities.
We collect, hold, use and disclose Personal Information to:
We usually obtain Personal Information directly from our users and customers via our Website by telephone and from maintaining records of information provided in the course of ongoing customer service.
When we provide you with products and services
To provide products and services to you, the Personal Information that we collect includes your name, address, property details, email address and phone number.
When you browse our Website
You do not have to give us any information in order to simply browse on our Website.
However, we may need to collect certain details from you if, for example, you wish to establish an account as a registered user.
When you use our Website
To use our Website (beyond simply browsing), you may need to provide us information such as your name, address, property details, email address, phone number and other contact details. You may also be required to provide further information to allow us to tailor our services.
When you use our Website, the information we may collect may include:
We may also collect information from the devices and networks that you use to access our Website to help us develop and secure our services. The information we may collect can include:
We obtain some of this information from third party analytics companies whom we have allowed to access a de-identified database in order to provide us with this information.
We will collect and hold your Personal Information in a fair and lawful manner, and not in an unreasonably intrusive way. Where it is reasonably practical to do so, we will collect your Personal Information directly from you. However, in certain cases we will collect your Personal Information from third parties, including from our corporate partners, our related companies and publically available sources.
We may collect the Personal Information you directly give us through some of the following means:
We may collect your Personal Information automatically through some of the following means:
We will only use and/or disclose your Personal Information in accordance with the Privacy Act and the Australian Privacy Principles.
The primary purposes for which we use and disclose your Personal Information include:
Specific examples of third parties to whom we may disclose Personal Information include:
We may also use and disclose your Personal Information we collect for a secondary purpose. A secondary purpose is one which is related to the primary purpose of collection. Some of the secondary purposes for which we may use your Personal Information include:
We will not use or disclose your Personal Information for any other purpose unless you have consented to that use or disclosure.
We may use your Personal Information, including your contact details, to provide you with information about products and services, including those of third parties, which we consider may be of interest to you.
We will not disclose your Personal Information to third parties for marketing purposes.
You may opt out at any time if you no longer wish to receive direct marketing information from us. You can make this request by contacting our Privacy Officer.
We do not intentionally, and are unlikely to, disclose your Personal Information to overseas recipients.
You have a right to access your Personal Information. We will generally provide it to you but in some cases where and to the extent permitted by law, we may refuse access to some or all of that information. In those circumstances we will provide reasons.
To make a request, you will need to obtain and complete an application form verifying your identity and specifying what information you require. You should contact our Privacy Officer on 1300 243 687 or firstname.lastname@example.org to make a request.
We will take reasonable steps to ensure your Personal Information is accurate, complete and up to date. If you believe that any Personal Information we hold about you is not accurate, complete or up to date, then please contact our Privacy Officer on 1300 040 463 or email@example.com.
We will take all reasonable steps to ensure your Personal Information is kept secure.
We maintain appropriate physical, procedural and technical security for our offices and information storage facilities so as to prevent any loss, misuse, unauthorised access, disclosure, or modification of Personal Information. This also applies to disposal of Personal Information.
In addition, we protect Personal Information by restricting access to those people who need access to do their job.
The Privacy Officer
Real Estate Agent Select Pty Limited
Suite 16, 574 Plummer Street, Port Melbourne, VIC, 3207, Australia
Phone: 1300 040 463
Once a complaint has been lodged, the Privacy Officer will respond to you as soon as possible. We will endeavour to respond to any complaints received within 30 days.
You may also lodge a complaint with the Office of the Australian Information Commissioner by telephone: 1300 363 992 or email: firstname.lastname@example.org.
The last update to this document was on 16 February 2017.
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